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Customer Service Representative - State Farm Agent Team Member

Full Time in Madison, WI

Responsive recruiter
Benefits
  • Coaching & Development
  • Holidays
  • Health Stipend
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • 401(k)
Customer Service Representative – Join a Caring Agent Team
Agent Overview
Work directly with a State Farm agent in a local office, where you’ll help customers protect what matters most while planning for the future. As part of a compassionate team, you’ll make a meaningful impact in your community while developing your professional skills.
Role Summary
We are hiring an empathetic and motivated individual to become a Customer Service Representative for a State Farm agent’s team. In this role, you’ll provide exceptional service to customers, assisting with their insurance needs, answering questions, and ensuring they feel supported and cared for. This position offers opportunities for growth and a chance to positively impact others.
Key Responsibilities
As a Customer Service Representative, you will
  • Address customer inquiries, concerns, and policy needs with professionalism.
  • Show empathy and compassion for customers' unique situations and challenges.
  • Assist customers with understanding their insurance coverage, billing inquiries, and policy updates.
  • Maintain accurate customer records and ensure timely follow-ups.
  • Collaborate with the agent and team to deliver seamless support and solutions.
  • Deliver exceptional customer service with kindness, caring, and attention to detail.
  • Use proven systems and processes provided by the agent to ensure satisfaction.
Qualifications/Requirements
We’re looking for candidates with the following traits and skills
  • Empathetic and compassionate You genuinely care about people’s well-being.
  • Passion for service You enjoy assisting people and making a difference in their lives.
  • Strong interpersonal skills You are confident, optimistic, and able to connect with customers.
  • Commitment to learning You are willing to study, obtain an insurance license, and master product knowledge.
  • Integrity You are honest, hard-working, and take responsibility for your actions.
  • Problem-solving mindset You listen to customer challenges, identify needs, and offer thoughtful solutions.
Your Future with Us
When you join become an Agent Team Member, you’ll benefit from hands-on leadership, personalized coaching, and proven systems that help team members succeed. Imagine building a career where your clients trust your advice, and you’re creating a secure future for yourself—all while making a meaningful difference through compassionate service.
Compensation $35,000.00 - $45,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none